Increased conversion rate by 194%, Reduced cost per order by 77%.
Through a consulting audit and implementation at internal and outsourced call centers of a large telecommunications client.

Reduced cost per booked account by 50%.
By managing and making enhancements to a home equity lender's outbound program, the channel became profitable and they re-organized their business to leverage the channel.

Designed a customer retention pilot program that increased retention rate by over 600%. 
From a quick hits audit a pilot retention program and training curriculum were developed that resulted in a new save strategy for the large national consumer bank's save process.

Improved program results at all U.S. and offshore vendor sites. 
Through a comprehensive consulting audit, the national financial services client's own team implemented our recommendations that resulted in significant improvement in program results at all vendors.